Return policy

At Gleovia, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, which is why we’ve created a clear, fair, and customer-friendly return policy. You can shop confidently knowing we’re here to support you throughout your purchase journey.

1. ✅ Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in original condition, with all tags, labels, and packaging intact.

  • You must request a return or exchange within 30 days of receiving your order.

  • Final-sale, customized, gift cards, or used earrings (due to hygiene) cannot be returned or exchanged unless defective.

  • If you receive a damaged, defective, or incorrect item, we’ll cover return shipping and offer a full refund or exchange at no extra cost.

2. 🔄 How to Return or Exchange

To start a return or exchange:

  1. Email us at [email protected] within 30 days of receiving your order.

  2. Include your order number, the item(s) you want to return or exchange, and your reason.

  3. Our customer support team will provide clear return instructions and support throughout the process.

3. 💵 Refund Process

Once we receive and inspect the returned item, and it meets our return conditions:

  • We will issue a refund within 1–3 business days to your original payment method.

  • Please note: Shipping fees are non-refundable unless the return is due to our error or a defective product.

  • If you prefer an exchange, we will process it as soon as your return is received.

4. 🚚 Free Returns for Damaged or Defective Items

If your item is damaged, defective, or incorrect, please notify us within 7 days of receiving the order. We’ll cover return shipping and offer either a full refund or a replacement.

5. 🤝 Hassle-Free After-Sales Support

We’re here to help even after your purchase:

  • If you’re unhappy with your product for any reason, email [email protected].

  • Our team will work with you personally to resolve any issues.

  • You’ll receive updates throughout the return or exchange process so you’re never left wondering.

6. 🚫 Non-Returnable Items

To ensure hygiene and safety, the following items cannot be returned:

  • Gift cards

  • Worn or visibly damaged jewelry

  • Final sale or clearance items

  • Earrings that have been worn

7. 🌍 International Returns

We accept international returns if the item meets the above eligibility requirements. Return shipping for international orders is the customer’s responsibility unless the product is defective or incorrect. Our support team will provide step-by-step return instructions.

8. Our Promise to You

At Gleovia, we stand by our craftsmanship and customer care. Whether you need a return, refund, or exchange, we’re committed to resolving your request with transparency, professionalism, and speed.

If you have questions, please contact our support team at:
📧 [email protected]

Thank you for choosing Gleovia.com — where elegance is guaranteed, and your satisfaction is always in style.